Possible solutions for QuickBooks error 12002

QuickBooks is an authentic bookkeeping software marketed by Intuit to assist people with business accounting. The software is easy to use and offers trustable services in many countries worldwide. However, internal issues in QuickBooks are common, like any other software. QuickBooks error 12002 signifies network connectivity issues that forbid the user from executing online tasks. On the off chance you also got troubled by this QuickBooks error, this blog will act as a comprehensive guide to help you acknowledge the reasons for its occurrence and the methods to terminate it.

If the procedures seem complex, get easy troubleshooting ideas from QB experts by reaching them at 1.855.738.2784.

About the error

This is a runtime error that emerges due to network connectivity issues in QuickBooks. As soon as the software’s connection to the internet lapses, this error emerges on the screen, and the ongoing tasks are instantly stopped. The software or payroll updates are affected by the software and won’t be successful until the error is resolved. However, the development of this error significantly depends on your system settings and the network connection on your system. If a connectivity issue is raised by any of them, QuickBooks fails to establish a connection with the internet, and you receive error codes on your screen. You need not worry, as the software data is entirely safe, and this connectivity error can be resolved by fixing some system settings.

Reasons

This error stops you from executing online tasks in QuickBooks due to the conditions given below-

• The TLS or SSL settings in your Windows are inappropriately set, which causes connectivity issues.
• Use of a third-party web browser incompatible with QuickBooks can also fail to execute software functions leading to these issues.
• QuickBooks might also face trouble running in an outdated Windows version.
• Low internet speed on your system also caused lapses in the network connection.
• Windows Firewall or other security software on your PC can also block the software’s access to the internet.

Recommended To Read: How To Resolve QuickBooks Error 6177

Solutions

You can rectify the network connectivity issues on your system by applying the solutions given below-

Solution 1- Configure the TLS and SSL settings in your Windows

Transport Layer Security (TLS) & the Secure Sockets Layer (SSL) settings are in place to keep your system safe from threats from the internet. Malware or malicious programs may enter your system if you browse unsecured websites or try to download data from a corrupt source. The settings also help keep your data secure when transmitted over the internet and prevent unauthorized access. QuickBooks or any other application on your PC will be blocked from using the internet if these settings are strictly set. Here are the steps to configure the TLS & SSL settings-

1. Open the Run Window by pressing Windows + R on your keyboard.
2. Type ‘inetcpl.cpl’ accurately on the search field and press Enter.
3. Go to the Advanced tab to open the settings list and scroll down to find the TLS and SSL settings.
4. Single-click on the checkbox beside Use SSL 1.2 to mark it and uncheck all the other checkboxes.
5. Same way, mark the Use SSL 3.0 checkbox.
6. Save the settings and open your QuickBooks again.

If the error emerges again, go to the following solution.

Solution 2- Set your default web browser in Windows

QuickBooks can also face trouble connecting to the internet if the web browser you use is incompatible with the software. QuickBooks needs to integrate with many web services to perform its online tasks. Intuit recommends using inbuilt web browsers of Windows to prevent any compatibility issues. A third-party web browser may fail to execute QB functions, and you’ll receive this error code while connecting to the internet. Configure the default browser settings with these steps-

1. Click on Windows Start and tap the Settings icon in the pop-up menu.
2. Select the Apps option in the control panel menu and click Default Apps on the left.
3. Go to the Web browser option and select Microsoft Edge/Internet Explorer from the options list.
4. Save the settings after choosing your default browser.

Once you have selected the default browser, you need to erase the junk files from the web browser to ensure they don’t interfere with the QuickBooks connection. These are the steps to erase the junk files-

1. Open your web browser and press Ctrl + Shift + Delete on the keyboard.
2. In the browsing history menu, select the checkbox beside cookies, cache, and temporary files, along with browsing history.
3. Erase all the data and close your web browser.
4. Reopen QuickBooks and perform the task that initially triggered this error.

Use the next solution if the error develops again when you try to execute an online task.

Solution 3- Check the Internet speed of your Network connection

A poor internet speed is problematic for all the applications on your PC, including QuickBooks. As soon as the software’s connection to the Intuit server breaks, error codes will emerge, and the ongoing tasks will be instantly stopped. You must check the internet speed of your connection to ensure it satisfies QB requirements of 3Mbps on average and 1.5Mbps minimum. Use these steps-

1. Run your web browser and visit Google.com.
2. Type ‘internet speed test’ and begin the test from the search results.
3. Wait until the results are out and compare them with the QB requirements.

You must use a wired connection if the internet speed is low or consider changing your network service provider to avoid network connectivity issues in QuickBooks.

Solution 4- Install the latest update version of your Windows

QuickBooks can also fall prey to issues if the Windows on your system cause compatibility issues while the software runs. You must always use the latest Windows version on your system to run QuickBooks smoothly without any issues. Use these steps to install the latest Windows version-

1. Go to the search panel and type ‘Windows Update.’
2. Click Check for updates in the search results and wait until an available version is searched.
3. Tap Download and Install to update your Windows and open QuickBooks after the system restarts.

The network connectivity issues will be resolved after you use the methods mentioned above.

Conclusion

This brings us to the end of our blog, which focuses on why QuickBooks error 12002 strikes the software. We expect that the solutions given in the blog are effective in eliminating this connectivity issue from your QuickBooks.

If the error persists in your QuickBooks, consult a QB expert at 1.855.738.2784 for quick assistance.

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