Digitization and Parcel Delivery

Humans want to experience great delivery services. They tend to make their experience better and better with the passing time. Digitization is all about enhancing an individual’s experience by exploring the correct technology. With the increasing market of e-commerce, the market of courier delivery and logistics is also the one that rose within no time.

To make the customer’s e-shopping experience better it’s really important to provide them with the best courier service. Opting for digitization in the courier and logistics industry is the best way to enhance the individual’s shopping experience by providing them easiest ways of tracking order and being updated with it.

Following are the ways how logistics industry is improving the global trade by normalizing digitization:

Online Medium and Channels:

Due to online digital mediums and channels like websites and apps, it has become so easy for the consumers to opt for various options within the courier delivery company.

The consumer can easily gain information from the website. They can also track their order until it gets delivered, have online conversation with the other end and much more.

These online platforms are easily accessible and make it super easy for the consumer to complete the whole delivery process through any device any time.

Doorsteps:

Home delivery facility is something that the e-commerce shoppers like the most. Digital courier helps make this possible. The distance where the parcel has to be delivered is measured through a courier delivery company’s app.

The consumer just has to place the pick-up location of the parcel and drop-off location of the parcel.

The rest the digitization in the courier company does its work. The e-shoppers enjoy the facility of receiving their favorite products at your door steps. They just have to put their address to the shop they are buying from and wait to receive their order.

Tracking and Surveilling:

With digitization, it has become so easy to track and keep updated with things you have ordered for through your systems anytime. The digital tracking became possible due to the barcodes and scan numbers attached on every product the courier company delivers.

It also helps the courier company to improve their delivery rates according to the local and international areas. The consumer also has the benefit of tracking their account at any time just by putting their tracking number on the courier website.

Parcel Analytics in logistics:

Through the digital parcel analytics option, the courier company can easily keep an eye on all types of important parcel related information such as; number of parcels, number of locations, exact time received, which rider is delivering where, delivery rate and so on.

The companies can also keep a check on parcels running late and set up digital automatic notifications or reminders for the parcels.

Agent tracking facility:

The online logistics platform has all the data about the agents working in the courier firm. The system easily provides information about agents to the company. The data includes, workload, time of delivering products, their salary, and their tracking locations.

The facility also helps the agent to map their delivery locations and it also helps them by notifying the delivery areas around them.

Customer satisfaction:

Customer satisfaction is one of the major things in any business as eventually the business is for the consumers. Providing your consumer with easy means of delivery satisfies them. You import and source products for them throughout within no time.

There is also an option of feedback or rating on websites and apps these days which helps the courier logistics operations improve their services and become more motivated with the appreciation users give.

Courier Delivery automation:

With the passing time in the age of digitalization, the courier delivery has also been automated. It has just become the four steps way to get the orders delivered.

The first step starts with the customer’s order. Then the second step starts with the preparation and packaging by the logistics company.

The third step starts with the delivery distribution through whatever means the customers have preferred and the final step is receiving your order with complete satisfaction.

Returned Product Analytics:

Products being returned from customers is really common. However, that costs a little more cash which usually makes the customer go mad. So, it is really important to keep a check on such events and analyze the data of the returned parcels.

Through digital courier company Singapore apps and websites, it becomes possible. There are many other countries around the globe too  like Pakistan, India and USA that have also been running their courier industry digitally to tackle and keep a check on all returned products.

To reach the maximum customer satisfaction, it is very important to deal with these types of situations when a customer returns their order.

Instant delivery notification:

Instant delivery notification option is for both the parties’ consumer and distributor. The online product tracking system keeps updated with notification to the consumer and the courier company too. The notifications send through email, SMS and phone number.

From dispatching to delivery, the notifications excite the customer more to prepare and receive the products that they have ordered.

Customized services and offers:

The digitalization in the courier company has taken the logistics game on another level. The customer gets the personalized options for the parcel delivery like overnight delivery, location wise delivery, express delivery, and weekend delivery, corporate bookings and so on through online websites and courier service portals.

The courier company also keeps a check on their customer’s loyalty and provides them with various discounts and offers. The technology has surely benefited all types of businesses 

Conclusion

With this whole new digital era in all types of corporate industries, the courier and logistics industry is also winning the digital game.

Every service like parcel pickup and drop-off, warehousing, management of inventory, management of order, tagging parcels, analytics etc., all involves digitization and improves the efficiency within the company. The digitization tends the company to keep maximum check on things like parcel delivery, locations, agents, pickups, drop offs and much more to attain the customer satisfaction.

It is not stopping here, the western countries like the USA have already started their drone parcel deliveries which is mind boggling.

Technology has surely changed the whole game of the courier and logistics operation industry and will keep changing in the future too.