At times, Our purchases made from Shein do not meet our expectations. had hoped for. In this case, we need to ask for a cancel (if they haven’t yet shipped the order to us yet) or a return (if we’ve received the order and do not like the item) We get a refund of our purchase.
You can find Shein’s refund and return policy here Below, you’ll find all the specifics.
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How can I ask for a refund from Shein
For a refund to be granted for Shein purchases, to get a refund Shein purchases, we’ll have either of the following scenarios:
- The order has arrived , but the clothes do not match the description, or we aren’t happy with the style. In this case we won’t need to ask for a refund, however we will have to request we can request a return.
- The package has not been delivered but Shein the customer support has stated that they’ll refund us , requesting cancellation.
- We will cancel an order that hasn’t been delivered until. In a few days we will receive the money credited to our account.
In all cases, the funds will be transferred automatically to our account when we either make the request for a refund or cancellation.
Then we will receive an email that informs us that the refund was completed successfully. In 5-10 days, we should have the funds in our account.
If we return the item, Shein will let us select between a variety of ways to reimburse us the amount.
When you cancel an order, you will be able to select from Our Shein wallet or request the refund using the payment method used to make the initial purchase.
Refund Shein wallet
If you’re a frequent shopper, we advise you transfer the refunded funds in your Shein wallet. It is much simpler and you’ll receive the cash within 24 hours. If you decide that you do not want to purchase something, you’ll be in a position to withdraw the funds and receive it returned.
Sometimes, however, the system won’t allow the money back to the Shein wallet as it is in maintenance.
Refund of credit card
If you do not want to purchase again or if the amount of refund is excessive the most effective option is to get the money using the payment method you used to make the purchase.
The issue is that if you have made a payment with a credit card or debit card, then the money can take several days to arrive at your bank. In some instances, it’s taken as long as one month, but the usual timeframe is for receiving it in between 3 and 15 days.
PayPal Refund
It is an excellent option as PayPal is a accepted payment method used in the majority of online shops. Therefore, you can use your cash at Shein and other shops, and you can also transfer the funds from your credit card bank account or debit card. The cash will be available within two to seven working days.
Refund of gift card
If you’ve used an gift card to make a purchase, you must be aware that it can’t be used in cash. It is refunded to the gift card. If you’ve lost your password, you can contact assistance.
However, if the system does not function, you can transfer it into your Shein account or through Paypal.
Clearpay Refund
If you’ve made a payment in installments using Clearpay via the credit or debit card you have, then you be able to receive the refund directly onto your credit card on which the payment was paid in installments. The amount is not able to be altered.
If there are the need to make payments and you’ve cancelled the entire order any future payments will be cancelled.
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How do I check the status of the refund status?
It can take several days between us making our request and the reimbursement. If you would like to know what the refund status is,, you need to visit the refund details for the order, and then click “Return and Return Record”. You’ll be able view the status, amount, and method of refund If you’d like more information , click “Details”.
Click “Refund Track”. You will be able to check if the request has been processed. At that point, the money has already been transferred through Shein and it could take several days, depending on the way of reimbursement.
How long will Shein refunds last?
This time frame for refunds could be days or hours subject to the chosen method:
- Shein wallet The money is available in less than 24 hours.
- Credit Card: the card will reach you within 3-15 business day.
- Pay Pal: it takes 2-7 business days.
- Card for gift: Your money should be delivered in under 24 hours.
- Clearpay the money should be received within 3 to 15 working days.
Questions frequently asked
While in Shein’s FAQ (which you can access via the hyperlink) you will find the answers to frequently asked questions on refunds, there’s a handful of commonly asked questions which are often repeated:
What is the reason why my refund is different from the amount I was charged?
If you have to return multiple items, some nations Shein may charge for the amount of return labels. In no way will the shipping cost or insurance reimbursed.
For those who have used coupons or points, it is important to know that only what we paid for the item will be refunded once all discounts are used.
If I’ve already paid for customs fees, can I get an exchange?
In the terms and conditions of Shein The website informs us that we are not likely to face problems with customs when we purchase from Europe. However, if you’ve experienced any difficulties with customs we advise you to obtain the confirmation of your payment and then contact Shein support to request a refund.
If you request a refund, will you receive your points and coupons?
If you ask for an exchange for the items that you bought, you’ll receive your points and coupons. However, there could be problems: they might be expired.
If you do an incomplete return of the order , you will be reimbursed the points in proportion, however, it’s not guaranteed that you’ll receive the coupon that you used.
I’ve received an order that I’ve previously received a reimbursement. what should I do?
If you’ve requested an refund but the item is finally delivered, even though it’s late, you have a variety of alternatives. Most commonly, they’ll require you to pay the amount again. It is also possible to be asked to return the purchase (if it hasn’t been handed over to you, it is enough to reject your order).
As a last resort If they are unable to help, they might inform you that you could keep the item at no cost. In any case you should get in touch with Shein and they’ll inform you more about the procedure. If you decide to keep the order and do not first consult Shein this could cause a sanction or removal out of Shein’s platform.