What would you do if you have a problem with your cable system? You would probably check the issue by yourself or may call a technician and use augmented reality remote assistance. Most of us would tend to call a technician as they are professionals. Further, it will lead to a couple of calls to and from the tech support department. The technician will come to resolve the issue. The process can be a bit hectic and time-consuming.
What if there was a way to get this issue resolved faster? It would be so cool, right? Augmented Reality Remote Assistance is the technology that has the power to support businesses in assisting customers and technicians with issues like this. Not only this, but industrial experts can also leverage the power of AR Remote Assistance Apps to help field technicians fix equipment issues there and then.
What is Augmented Reality Remote Assistance?
Before diving into further details, let’s understand what Augmented Reality Remote Assistance is?
Augmented Reality Remote Assistance is the technology that can be harnessed by experts to visually guide and help field employees in the remote troubleshooting of technical issues.
Unlike contemporary methods, where experts could only troubleshoot software issues by gaining remote access to a machine, AR remote assistance allows them to carefully analyze hardware issues too.
The technology uses AR and video to provide a live view of the user’s or technician’s environment to the experts. With this, experts can annotate on their device screen like drawing or marking objects that need to be moved to solve the problem. As AR is involved in it, the same annotations are synced with the technician screen, which helps them understand the expert faster.
These steps improve the overall work efficiency and are also quicker to understand than auditory communications.
What Should Augmented Reality Remote Assistance Apps Have?
The market of AR is booming, and so is the demand for Augmented Reality Remote Assistance Apps. The popularity of AR Remote Assistance Apps is off the charts right now, which is the reason big tech giants like Microsoft are investing heavily in it.
If you have something like making your own AR Remote Assistance App in mind, you need to take care of multiple aspects. The core of an AR Remote Assistance App is its features. Without all the necessary features, the app will be of no use.
On the other hand, if you are looking for an ingenious AR remote assistance app for enhancing your business productivity, you may also have to look for some critical features in the app.
No matter what’s your aim behind reading this, here are some features that should be a part of an Augmented Reality Remote Assistance App!
1. Video Chat Functionality
It is clearly one of the most crucial features of an AR remote assistance app. Without a video chat feature, the app will be of no use. Moreover, as AR needs a live environment to create a superimposed computer-generated image, video input is crucial.
2. AR Annotation Tools
If you are buying an AR-based remote assistance app solution, you need to ensure that it has the required annotation tools like markers, arrows, comment boxes, etc. Using these, industry experts can easily mark and assist a technician in their fieldwork.
On top of this, you need to check if the annotations lock on to the reference point. For instance, if an expert has marked an arrow on a button on his screen. This will help the remote technician to understand which button to push even if the device moves.
3. Simple Usage
It is always difficult to adapt to a change. So, if you are planning to make an Augmented Reality Remote Assistance App a part of your business ecosystem, you need to ensure that it is easy to use.
Your employees will be using it for the first time; you have to make their experience smooth. Check for features like hands-free operations, easy navigation between options, quick access to annotation tools, etc. It makes it easily adaptable. Further, you can also check if it requires downloads or not.
4. Easy to roll out
Rolling out an app can be a tricky process. As the workforce on the floor and field might not be using similar devices, you need to ensure that the app you are choosing is available for multiple types of devices like Android, iOS, desktops, laptops, etc. Further, also check if it can be used on a browser or not. It should be as you can get more features in it and the experts can guide the technicians better.
Also Read : ACCURATE FIGURES AND DECISIONS FOR YOUR BUSINESS
5. Video Options
The app will be used for providing remote assistance, and it is pretty obvious that the technician won’t be able to perform all the steps simultaneously and instantly. Hence, the app should have video options like the ability to slow down the video or pause the video to understand the step-by-step instructions clearly.
6. Security and Privacy
To ensure that the conversation between the technician and remote expert stays safe and free from snooping, check for the required security and privacy protocols in the app. Validate if the app runs some sort of encryption technology to keep the conversation secure.
Conclusion
Now, as you know what you need to look for in an Augmented Reality Remote Assistance App. It will be easy for you to choose one for your organization. It is not an option to opt for such an app, but it has become a necessity.
Firms like TechSee, Microsoft, and many others have built state-of-the-art AR remote assistance apps that can help in boosting productivity, lowering operational costs, and improving worker safety. So, if you want to level up the workflow of your industry, these apps are the stepping stones. However, make sure that you verify all the described features to make an informed choice.