HOW IMPORTANT ARE CUSTOMER REVIEWS
Customer experience is the next competitive battleground, it’s where businesses are won or lost Have you ever thought of how customer reviews play an important role towards customers, they can be a helping guide in buying decisions! almost around 80% of consumers indeed read online reviews of the product before buying it & most of them trust it as much as a person’s recommendations.
FACTS ABOUT REVIEWS
- Customers are likely to get attracted to Smart tv by reading excellent reviews.
- Genuine Customer reviews help in building trust about a product among people
- Customers are likely to take action only after reading positive reviews
- People hesitate to buy Smart tv from a business that has negative online reviews.
It’s a fact that nowadays people believe in customer reviews much because they don’t want to be a part of the worst experience that other people have already experienced. Instead, during this fast-paced generation, everyone wants to be smarter rather than be quicker by making wiser decisions. Hence people trust these customer reviews to save their time and experience better products also with no wastage of their money.
BENEFIT OF CUSTOMER REVEIWS
1.Need for legitimacy.
In this virtual period, online shopping has been on the prior list. And so customer reviews play an important role here. Without touching,& feeling the quality of a product it becomes difficult for a buyer to trust completely the business. So with the help of such reviews, knowing the experience other buyers becomes of utmost importance.
2. Help in making an expeditious decision
These days there is so much clutter in the market deciding on buying anything can take a considerable amount of time and effort. The way to reduce this time and effort is through knowing what other consumers are buying which products services are trending or which brands are genuine and whether they will provide everything they have promised.
3.No wastage of money
No one wants to waste money. Several smart tv brands provide sane service, product quality, and customer care at almost equal prices. Hence customer reviews can help me analyze the best products. also, it assures one that he/she is spending his/her money on the right thing. Access to reviews makes it much easier to judge the quality and authenticity of the product service on offer.
WHY ARE CUSTOMER REVIEWS IMPORTANT
It’s a human tendency to ask others before we do anything. Just to know others view or experience about the same! To avoid further circumstances. Much like we would ask friends and family for recommendations. The same goes with customer review whilst in online mode just with some clicks. Reviews enable new businesses to stand shoulder to shoulder with more established competition and potentially gain a positive niche in people’s estimation and expectations.
Which company would you rather buy from?
One with a starred review or a 5-star review? Yes of course you will go with a rated 5 star. And that’s because reviews appear to be the most prominent ranking factor in local search. Positive online reviews are worth a great deal and can offer customers great benefits. Customer review gives one the experience a company delivers to customers. It’s about following the promise a company does with the customer. If all these checkboxes are done a product is worth it! And hence can make feel customers at ease.
HOW CUSTOMER REVIEWS ARE IMPORTANT FOR BUISNESS
There’s a saying our customers are not our competitors. We compete for them, not with them. customers’ perception is your reality, what they think of a product matters if you don’t put your customers’ perception first the game is over. Customers reviews play game change changing role in business and also make it easier for a businessman to analyze their capabilities and mistakes and to improve them .Because, at last, the best business professional can take is to treat each other clients as a valued customer. Your most unhappy customers are your greatest source of learning. You act transform something you don’t know and understand what that current state of the customer experience is, how can you possibly design the future state. Courteous treatment will make a customer a walking advertisement.