The QuickBooks won’t open issue is hands down the most common issue faced by regular QB users. The error arises out of nowhere and prevents the users from running the application. This error can arise in the form of many error messages like QuickBooks doesn’t start, or QuickBooks Desktop won’t open. If you are getting any error messages like this, you need to address them on a priority basis. This issue can arise due to some common reasons, like an outdated application or damaged program files. You can resolve this issue in QB by using the reasons and solutions provided in the article below.
If you are unable to perform the steps or resolve the error message on your own, you can reach out to us at 1.855.738.2784 to get assistance from our team of QB professionals.
QuickBooks Starts to Open then Closes: Common Reasons Behind the Issue.
If you are facing the QuickBooks doesn’t open error, the following possible factors and scenarios might be responsible –
- The company you are trying to access has a very long company name, which is not as per QB’s limit, or the file name might contain special characters or extra spaces.
- The hard disk that contains QB is damaged, broken, corrupted, or doesn’t have enough space to sustain the application.
- Your QuickBooks Desktop application is not correctly installed, and the installation process might be faulty, or the installation files might be damaged/corrupted.
- The QBWUSER.INI file is not running correctly, and the file might be broken, damaged, corrupted, or missing from the system.
- Your QuickBooks Desktop is not updated to the latest release, and the application might not be compatible with the Windows OS you are running it in.
- You are trying to run QuickBooks in a multi-user environment, which can also trigger the QB won’t open error.
- Essential files, like the transaction log and network data files, are not running correctly, and these files might be damaged or accidentally deleted from the system.
- You are not running QuickBooks with proper admin rights and are using a regular user account to access the application.
- The QB program is facing internal issues, and the program files might be damaged, corrupted, or missing from the system.
- Your Windows OS is not compatible with the QB requirements, which is causing compatibility issues while running the accounting application.
How to Reliably Resolve the QuickBooks Desktop not Responding Error?
If your QuickBooks Desktop won’t launch, you can follow the troubleshooting steps given below to address the issue –
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Step 1 – Run a QB Install Diagnosis to Mend the Program Installation Issues
You can get rid of the installation issues that might be leading to application issues in QB by running the diagnostic tool.
- Open the QuickBooks Tool Hub or download it from Intuit’s official website if you don’t already have it and install it on your device.
- Once installed, open the tool hub and head over to the Installation Issues tab to select the QuickBooks Install Diagnostic tool, and run a diagnosis.
- Let the tool detect and repair the installation issues, and once the tool stops running, rerun QuickBooks to check if the application is working without any errors and issues.
Step 2 – Change the QBWUSER File Name by Modifying the File Extension to Mend the File Damage
You can fix the QBWUSER file issues by renaming it and modifying the file extension in the following manner –
- Go to the folder where the INI file is stored, and once found, right-click the file name to select Rename.
- If you are unable to find the file, you need to enable the hidden folders and files in your system and then rename the QBWUSER file.
- Change the file name by adding OLD at the end of the file extension, and hit Enter to save the changes, followed by running the file in QB.
- You need to change the ECML file name in the same manner, and once done, check if the QuickBooks not opening issue is rectified.
If you are still facing issues while opening QB Desktop, you need to follow the next troubleshooting steps to terminate the error.
Step 3 – Activate the Quick Fix My Program Tool to Mend the QB Program Issues
You can address the QB Desktop won’t open error by using the Quick Fix My Program tool.
- Follow the steps given in step 1 to install the tool hub on your system and open the utility to go to the Program Problems menu.
- Locate & select the Quick Fix My Program tool and run it to initiate a program repair process in QB.
- Once the tool stops running, rerun QuickBooks and check if the program issues are resolved, and the application is running correctly.
Step 4 – Try to Access the Company File from a Different Location to Fix the Folder Damage
Accessing the company file from a different folder can help fix the file folder issues in QB.
- Firstly, create a new file on the desktop by right-clicking an empty area and selecting the New option, followed by clicking Folder.
- Open Windows Explorer by pressing the Windows + E keys and look for the file with the QBW extension to access it.
- Right-click the file and select the Copy option to copy the QBW company file, and select Paste to paste it into the newly created folder on the desktop.
- Now, access the company file from the new location to check if the file issues are fixed, and if they are, your old file folder is damaged, and you need to fix it to access the file from the original location.
Conclusion
If your QuickBooks won’t open, you can follow the detailed steps provided in this article to effectively eliminate the issue. If you follow all the steps and the error message still exists, you can call us at 1.855.738.2784 to get professional assistance from our technical support team.
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