Automation and artificial intelligence are now becoming the backbone of every business. Companies are embracing these new technologies to add a new dimension to their venture. Besides the corporates, the ecommerce brands are even leveraging the new concept to make their business stand out and enjoy great profits. Some ideal examples are artificial intelligence chatbots, RPA-enabled workforce management software, and so on. However, there are brands that have plenty of misconceptions regarding these new technologies.
This article will portray why AI and RPA solutions are safe and result-driven for businesses. Definitely, the surveys conducted by Statista and other research brands have highlighted the growing market size. But still, the RPA myths debunked hesitate people before implementation.
5 Common AI and RPA myths to avoid
RPA and AI are job killers:
Many of us have a misconception that automation and AI technologies are replacing human support, thus killing all sorts of jobs available for job seekers. However, the concept is totally wrong. Yes, definitely, the technologies are introduced to lessen down human efforts. But they are not at all made for killing the jobs.
You must avoid the fear of losing jobs as technological advancements are made to boost the efficiency and productivity of the team. They have nothing to do with your jobs. Unlike humans, the RPA tools can perform routine and repetitive jobs in no time, while the AI can simulate human-like conversations whenever it is needed. Employee satisfaction and customer experience are there to happen in this case.
RPA and AI cost too much:
RPA and AI solutions are no longer cost-expensive. There are vendors who are offering digitally-enhanced tools based on the business requirements and priorities. You can look for budget-friendly packages that won’t instigate you to break your bank savings.
Mark out the business goals and objectives, learn about the target mission and vision, and plan out the strategy. The better you are aware of the business purpose, the better you can reach out to the right tools.
RPA and AI are industry-specific:
Whether you choose an ecommerce chatbot or access RPA-enabled products, they are available for multiple industries. Earlier, the RPA tools are the top preferences for the banking, insurance, and finance sector. However, today, you can find traces of RPA across multiple industries, including IT/ITES, manufacturing, healthcare, telecommunication, travel, and logistics.
Same goes for the AI tools. The call center industries usually acquire them. But today, they are leveraged by ecommerce, education, travel, telecommunication, healthcare, banking and so on.
This proves the technologies are not at all industry-specific.
AI = RPA:
Many of you assume that artificial intelligence and automation are the same things. But friends, they are two different concepts. AI is featured with emotional intelligence, problem-solving, and interactive social capabilities. AI-based ecommerce chatbots interact with the human user, understand the user intent, and deliver the relevant answer without any delay.
Whereas, the RPA solutions take care of the routine, monotonous, and repetitive tasks leading to high efficiency and productivity in business. AI perks encompass customer satisfaction, customer retention, and customer experience. On the other hand, RPA advantages include team efficiency, employee retention, team productivity, and better decision-making.
AI and RPA are instant result drivers:
No doubt, artificial intelligence and automation solutions are both result drivers. They certainly have a great significance in the business’s bottom line. But if you expect them to drive instant results, it is challenging.
No tool can ensure offering great results in one day. Remember to choose technologies to lighten your workload and work pressure and enhance your effectiveness. For example, chatbots can aid you in dealing with customers in your absence. The automation technology can assist the managers in calculating repetitive and complex figures. But none of them can draw results for business in a very short time. You have to keep patience, use your own marketing strategy, and derive results eventually.
Kickstart with AI and RPA solutions
Artificial intelligence and robotic process automation are the gamechanger of future business. The technologies are dominating the marketplace, encouraging ecommerce marketers and other organizations to invest in these advanced products like artificial intelligence chatbots and other solutions.
Stop getting carried away by the typical RPA myths and start implementing the tools to enjoy business success.
Happy investing!
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