Customer service jobs are at the forefront of the best companies in the world and are probably responsible for creating the best economies and yet, people who apply for these jobs think it can be done using free sample cover letters. People who want a career in customer service often turn to these free cover [...]
I. Customer Service starts with your staff Happy employees are happy to serve customers. Happy employees love their job, and it shows when they provide a service or product to your customers. Make sure that you provide a work environment that is positive and motivating, where employees’ needs are met and there is recognition [...]
There are many measurements and choices of what to measure in order to decide whether an adequate guarantee of customer service is being met. However, it is unfortunate that many businesses select the wrong factors to measure or the select the correct elements to measure but make some logic leaps which means the collected data [...]
What constitutes good customer service? Is it always being there for your customers? Is it the speed with which you respond to them? Is it making sure your customers can get their questions answered quickly and in any number of ways? To put it simply, the answer is yes. These aren’t the only aspects of [...]
One of the most important aspects of running a successful business is customer service. In the business world, you will be competing with possibly hundreds of other companies online or just in your community. Each of your company’s products may have similar offers and the price may also be the same. There may be products [...]
What has happened to providing good customer service? From mortgage lenders, banks, real-estate, telecommunications, and department stores etc. Customer service gets overall grade of D or F. I’m convinced that if any business wants to increase their revenue, this is an area that needs major work and all business could improve. If this area alone [...]
Why Compromise on the Quality of Online Customer Service? When was the last time a really good salesperson or a very courteous customer service representative helped you out at a store? The time when you said “Thank you” with a genuinely heartfelt smile and still remember the experience… Wouldn’t you like your [...]
Gary Richter says you should roll out the red carpet for everyone, but particularly those who don’t expect it. “I tell my employees, if we roll out the red carpet for a billionaire, they won’t even notice. If we roll it out for millionaires, they expect it. If we roll it out for thousandaires, they [...]
I interviewed Becky Rhone-Nowlan about Customer Service dynamics. The following is Part 2 of the interview: MagicBecky Messmer: May I take it from an on-line perspective? Mooie Infinity: Yes indeed. MagicBecky Messmer: I talk about this in my book, “Secrets of the Second Fortune.” When you begin the process of creating [...]
Most business owners admit that customer service is an important function in their online business. However, more and more business owners are outsourcing customer support functions as a means of reducing overall costs and potential internal stress. In many cases these customer service representatives log complaints, but have virtually no authority to take any immediate [...]